Your Trust is All That Matters!

This website is owned and controlled by Primo Car Removal PTY LTD and will be referred to as “we”, “our”, and “us” in this privacy policy. Primo Car Removal PTY LTD takes your privacy seriously, and all personal information collected by us is handled in accordance with the best safe practices. We adhere to the National Privacy Principles (NPPs) outlined in the Privacy Act 1988 (Cth), which govern the use, disclosure, and protection of your data.In this agreement, we explain what data we collect, how we use it, and how we keep it safe. Your continued use of our website or services expresses your acceptance of the terms outlined below.

Information We Collect

Personal information about visitors is only collected when you voluntarily provide it via online forms, phone calls, or email. When you reach out to us, we may collect basic details including your name, contact information, vehicle details, and pickup address. Data collection for car removal is essential to provide customers with accurate quotes and schedule removal efficiently.As a reliable car removal service, we collect your personal information and maintain privacy. We do not request sensitive information about you. However, if we need to access sensitive data at any time, we will first obtain your permission and use it only as required or as permitted by law.

Use of Personal Information

Your personal information is solely used for the purpose for which it was collected.  We collect, hold, and use your data for the purpose of providing, improving, and supporting our services. We may also use your information for other secondary purposes, provided they support the primary objective.If you book a car removal with us or submit an enquiry, we will use your data to

Providing a quote and confirming service availability.
Scheduling and coordinating vehicle pickups.
Contacting you with any necessary updates or confirmations.
Responding to your questions or requests.
Improving our website and customer experience.

Data Protection Policy

We are committed to protecting your personal information with the level of security it deserves. To prevent unauthorised use, access and disclosure, we have a clear and active data protection policy in place. All the information you provide is stored  securely using updated systems. Only authorised team members involved in the service delivery or customer support can view this data. All members are obliged to respect the confidentiality of any personal information we hold. We have put in place additional precautions like firewalls and secure servers to safeguard your personal information and prevent it from misuse, modification, or disclosure.

Use of Third-Party Services

Our website may contain external links. They are only provided to deliver our services smoothly. While these third-party links help us operate efficiently, they may have their own privacy principles. We are not responsible for the protection and privacy of any personal information that you provide while visiting those external websites.We recommend you review their website privacy policy and terms. Importantly, we do not share your personal information with external parties for advertising or promotional purposes.

Disclosure

Primo Car Wreckers is committed to maintaining transparency in how we handle your personal information. We keep your data with care and in accordance with the relevant privacy laws. We only disclose your information when it is necessary to carry out our services or when required by law. As part of delivering our car removal services, we may need to share certain  personal details with trusted third parties such as logistics partners, authorised vehicle disposal services, or relevant legal and regulatory bodies.

Updates to This Policy

Our privacy policy may be updated periodically to reflect changes in our system. We encourage you to check this page periodically to stay informed about any updates to the policy, whether minor or major.

Get In Touch

If you have any questions or concerns about how we use your data for car removal services, feel free to get in touch. We are always happy to help!

Privacy Policy